We guarantee to replace your Hanes.com purchase or refund your money (your choice) for any reason. So, if you're not completely satisfied with your Hanes.com purchase, simply send it back, and we'll take care of the rest. It's that easy!
No need to call. Just follow the instructions on the back of your packing ticket. If you can't find your packing ticket, send the item(s) with an explanation to:
Satisfaction Guarantee
Hanes.com
P.O. Box 5000
Rural Hall, NC 27098
Please wash worn garments before returning.
Please allow 3-4 weeks from the time you ship your return. During this time — depending on which option you've chosen — we will process your refund, credit your credit card, or handle your exchange.
If your refund is being applied to your credit card: It may take 1-2 billing cycles before your credit
will appear on your credit card statement.
We recommend that you return the item(s) directly to the store. If this isn't possible — or if the store won't accept
your return — please send the item(s) along with an explanation to:
Retail Consumer Services
P.O. Box 3013
Winston-Salem, NC 27102
You will receive a replacement (if available) or a refund. Your satisfaction is very important to us.
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