RETURN & EXCHANGE POLICY
To Return Products Purchased from Hanes.com or the Hanes catalog
There's nothing more important to us than your satisfaction. That's why we guarantee to replace your order purchased at Hanes.com or fully refund your money (your choice) for any reason.
If you wish to send your Hanes.com or Hanes catalog order back, simply follow the instructions on the reverse side of your order's packing ticket. (Shipping charges are not refundable.)
If your packing ticket is unavailable, send the merchandise with an explanation to:
Hanes Satisfaction Guarantee
P.O. Box 5000
Rural Hall, NC 27098
Please wash worn garments before returning.
How long will it take to process my return?
Please allow 3-4 weeks from the time you ship your return to us to process your refund, credit your charge card or handle your exchange. Until we process your return, we are unable to tell you the status of the return. For credits issued to credit cards, it may take two billing statements for your credit to appear on your statement.
To Return Hanes Products Purchased at a Retail Store
We recommend that you return the item(s) directly to the store. If this isn't possible — or if the store won't accept your return — please send the item(s) along with an explanation to:
Retail Consumer Service
P.O. Box 3013
Winston-Salem, NC 27102
You will receive a replacement (if available) or a refund.
Your satisfaction is very important to us.