U.S. Shipping and Orders FAQ

How do I make a return?

If you are not completely satisfied with your purchase, it's easy to make a return and get a refund. No authorization is required. For more information about convenient return options, visit Returns.

How do I track my order?

If you were signed into your account when you placed your order, you can track it. Simply visit My Orders in My Account to check the status of your shipment(s). After placing your order, you receive an email confirming the shipper's tracking number(s) for your shipment(s). We typically send this confirmation email within 2-3 days after you place your order. If you never received a confirmation email or deleted it, please contact us so we can provide you with the tracking information.

Can I cancel or change my order?

If you were signed into your account when you placed your order, you can cancel your order within 30 minutes of placing it. If you want to change your order within the 30 minute time frame, cancel the original order and place a new one with the changes you would like to make.

To cancel your order, simply sign into your account, click on My Account and then My Orders. Select your order and click to cancel.

What if I forget my password?

No worries, you can easily get a new one. Go to My Account and click "Forgot Password." Follow the prompts to get an email sent to you that will let you reset your password. Then you're good to go.

What if I'm not happy with my purchase?

We are committed to giving you excellent service and top quality products every day. If you would like to learn more about our return options, click Returns.

How do I find my size?

It's easy to find the most accurate size information — it's on every product page. You'll find a Sizing & Size Charts link just under the color blocks. Just click and the right size chart for that item will pop up. If you are still unsure which size is right for you, please contact us and we'll be happy to help.

How do I redeem a promo code?

It's easy. You will see a "Promo Code" box on the shopping bag page when you are checking out. Just type in your promo code and click apply. Your savings will appear on the Payment & Review page in the checkout process.

Promo Codes are subject to expiration dates and other terms and conditions. If the promo code does not work, please review the terms and conditions shown where you received the promo code.

How do I get a promo code for my order?

The best way to get promo codes and alerts for our special offers is to sign up to receive our emails. If you do not already get our emails, sign up at the bottom of this page.

How does Hanes securely store my credit card information?

Hanes does not store your credit card number. When you first save your credit card to your Hanes account, we immediately send your credit card number to our payment processing vendor. That vendor stores and protects your credit card information in its secure data centers. In return, Hanes receives a unique identifier called a "token" from the vendor and stores it in your account. This token doesn't contain your sensitive credit card number, and only represents your credit card to our vendor. The card number can't be reverse engineered from the token, and the token is meaningless to third parties. Using tokens makes your payments more secure because your credit card information resides in only one place—our vendor's secure data centers.

If Hanes doesn't store my card information, how are my payments processed?

When you make a purchase using a stored credit card, Hanes sends our payment processing vendor the "token" that we have on file for your payment method. Our vendor then uses that token to pull up your credit card information and securely processes your payment. The use of tokens eliminates the need for Hanes to send your credit card information to our payment processor each time you make a purchase. This helps us protect your credit card information from interception while in transit and improves the security of your Hanes account.

What is a CVV number, and why do I still need to enter it at checkout after I have stored a credit card in my account?

CVV numbers are three or four digit security codes displayed on your credit card. They are an anti–fraud security feature that helps verify that you are in possession of your credit card at the time of a purchase. Our payment processing vendor does not store CVV numbers (and neither does Hanes), so we collect them at each transaction as an additional security measure.

Why is the tax on my order estimated?

The actual amount of tax will be calculated based on the applicable state and local taxes at the time of shipment.

Account FAQ

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