Hanes Rewards FAQ

How Do I Create an Account?​

It's fast and easy! Click the “Sign In ” link at the top of the page. Then simply fill out the form and click “CREATE AN ACCOUNT.”​

Rest assured, all the information you provide is safe and secure with us. For details, see our Privacy Statement, which you can reach via the “Privacy Policy” link at the bottom of every page.​

What If I've Forgotten My Password?​

If you don't remember your password, it's easy to get a new one. Simply click "Forgot My Password" on the Sign In page. We will email you a special link so you can quickly create a new password.

How Do I Manage My Account?​

If you already have an Account, sign in, then simply click “My Account” at the top of any page. You will go to the My Account page. Here you can update, edit, and correct your Account information. You can change your password, change your ship-to addresses, edit your personal information, and more. Plus, you can view your online Order History and view (or edit) your personal Favorites List.

What About My Address Book?​

You can enter and store multiple ship-to addresses, so you will have them handy during the checkout process (U.S. addresses only). Simply click the link for “Update My Addresses” under My Account. Then enter the addresses you'd like us to keep on file ... to help make shopping even faster and easier.​

Can I Change My Password?​

You may change your password any time you wish, for any reason. Just go to My Account, click on "Update My Profile" and update your information.​

What Is My Order History? How Do I Use It?​

Your Order History gives you information on orders you have placed with us online and shipped to a U.S. address while you were signed into your account. It lets you see your order status at a glance, so you can quickly reorder your favorites. Order history for purchases at Hanes.com includes orders placed since 2/4/2020.​

What Is My Favorites? How Do I Put Items Into It?​

My Favorites is your personal record of your favorite products. Keep your personal favorites list for yourself or share it with friends and family, so they'll know what you want for birthdays, holidays, or anytime!​

It's easy to use! Simply click the "Save to My Favorites” link whenever you find an item you like. The product will automatically be added to your personal Favorites List.

To share your personal Favorites List with friends, go to View My Favorites and click the "Share Your Favorites" button.

NOTE: Items in your personal Favorites List remain there until you remove them. However, they are not reserved (as in a layaway program). So, if you want to make sure you obtain an item— specially when supplies are limited—you may prefer to order right away.​

The QR code isn’t working for me. I don’t have my cell phone with me today. How else can I sign up?​

Visit Hanes Rewards account page to sign-up to become a loyalty member.

Who do I contact if I forget or want to change my email associated with my loyalty account?​

You can change the email associated with your loyalty account by signing into your account on Hanes.com. Select “Settings” and “Change Email.”​

I want to be removed from the loyalty program?

Please contact Customer Service for assistance at 1-800-827-9585. This is a two-step process to:

1. unsubscribe to no longer receive emails and
2. cancel your loyalty account which requires contacting Customer Service. Please note that cancelling your account is a permanant step that can't be reversed and you will no longer have access to prior account information.

How do I unsubscribe to Hanes emails?​

You can lower your email frequency or you can stop receiving Hanes emails by selecting the “Unsubscribe” button at the bottom of each Hanes email.​

I didn't sign up for the loyalty program, but it says I already have an account?

Our records indicate you have already set up an account with Hanes.com. The same benefits that were available to you as an account holder (online order tracking, access to new product launches, a special birthday gift) are now part of the Hanes Rewards Program that account holders like you now get to be part of. We hope to share more exciting benefits with you in the future.​

I signed up twice with different emails. Can I consolidate into one account?

Please select “Unsubscribe” on the email address you don’t want to receive loyalty program emails. Then you will continue to receive future loyalty program communications to the email address you prefer.

Why do I have to provide my date of birth and email?

Providing your date of birth allows us to share our birthday gift. Providing your email allows us to communicate what your member benefits will entail. Your date of birth and email are required as part of the loyalty registration process, to receive the program benefits​.

I don't want to share information that appears to be required (for example: name, email, date of birth, etc.). Can I still sign up?

Unfortunately, no. The administration of the program requires that you provide some basic personal information (name, birthday, email address). However, if your concern is related to the nature in which that information might be shared or sold to third parties, HBI takes such concerns very seriously. For more information on our data collection practices and compliance, please see our privacy policy via via this link.

What is your privacy policy / will you sell my information / what do you do with the information?

Hanes respects its customers’ privacy concerns. An overview of its data collection, use, and disclosure of personal information is available online (see next answer). Our Privacy Policy is available to review via this link and available to review in the footer section of Hanes.com (hanes.com/privacy-policy).

How does Hanes store my credit card information?​

Hanes does not store your credit card number. When you first save your credit card to your Hanes account, we immediately send your credit card number to our payment processing vendor. That vendor stores and protects your credit card information in its secure data centers. In return, Hanes receives a unique identifier called a "token" from the vendor and stores it in your account. This token doesn't contain your sensitive credit card number, and only represents your credit card to our vendor. The card number can't be reverse engineered from the token, and the token is meaningless to third parties. Using tokens makes your payments more secure because your credit card information resides in only one place—our vendor's secure data centers.​

If Hanes doesn't store my card information, how are my payments processed?

When you make a purchase using a stored credit card, Hanes sends our payment processing vendor the "token" that we have on file for your payment method. Our vendor then uses that token to pull up your credit card information and securely process your payment. The use of tokens eliminates the need for Hanes to send your credit card information to our payment processor each time you make a purchase. This helps us protect your credit card information from interception while in transit and improves the security of your Hanes account.​

What is a CVV number, and why do I still need to enter it at checkout after I have stored a credit card in my account?

CVV numbers are three or four digit security codes displayed on your credit card. They are an anti–fraud security feature that helps verify that you are in possession of your credit card at the time of a purchase. Our payment processing vendor does not store CVV numbers (and neither does Hanes), so we collect them at each transaction as an additional security measure.